How can I contact customer service?
Our customer service team is happy to assist with any questions or issues. Please contact us through our contact page or leave a message there. We aim to respond within 24 hours to messages sent from Monday to Friday.
Can I cancel or modify my order?
Orders can only be modified or canceled if they have not yet been processed or shipped. Therefore, please contact our customer service team as soon as possible and provide your order number.
What are the shipping costs and delivery times?
Shipping costs are displayed during the checkout process. Orders over [€200] qualify for free shipping within Belgium. Different shipping rates apply for other countries.
Delivery Times:
- Belgium & the Netherlands: 2–4 business days
- Other European countries: 2–7 business days
You will receive a tracking number as soon as your order has been shipped.
Can I track my order, and what if it does not arrive?
Yes, after shipment you will receive a confirmation email with a tracking link. If your order is delayed or does not arrive, please check the tracking information or contact our customer service team.
Which payment methods do you accept, and is payment secure?
You can pay using Bancontact, PayPal, credit card (Visa, MasterCard), iDEAL, and bank transfer. We use a secure SSL connection to ensure your payment details are always safe.
